Your opinion on Logistics & Forwarding

    1. Offer preparation
    Offer form
    (+) 123456    (-)
    Pricing to reflect the market
    (+) 123456    (-)
    Consulting competence
    (+) 123456    (-)
    Speed of offer preparation
    (+) 123456    (-)

    2. Work performance
    Reliability / deadline compliance
    (+) 123456    (-)
    Punctuality
    (+) 123456    (-)
    Flexibility
    (+) 123456    (-)
    Support during the transport process
    (+) 123456    (-)
    Qualification of driving personnel
    (+) 123456    (-)
    Friendliness / helpfulness of driving personnel
    (+) 123456    (-)
    Damages ratio
    (+) 123456    (-)
    Condition / equipment of vehicles
    (+) 123456    (-)

    3. Customer service
    Field service
    (+) 123456    (-)
    Disposition service
    (+) 123456    (-)
    Behaviour / friendliness on the phone
    (+) 123456    (-)
    Accessibility
    (+) 123456    (-)
    Proper billing documents
    (+) 123456    (-)
    Clear billing procedure
    (+) 123456    (-)
    Complaint processing
    (+) 123456    (-)
    Information updates (shipments)
    (+) 123456    (-)
    Price / performance ratio
    (+) 123456    (-)

    Do you intend to continue using our services?
    YesNo

    What is the probability that you will recommend us to others? Please rate us from 0 (not probable) to 10 (highly probable).
    (not probable) 012345678910    (highly probable)

    Would you also like to use more of our services?
    YesNo
    If yes, which ones?

    What would be the one thing that's important to you that we could do a little better?

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    Company

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